Privacy Policy

Mastersurge respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a quote, or use our services.

1. Who We Are

Mastersurge is a lightning protection business offering services including lightning conductor installation, lightning protection systems, earthing repair, inspections, maintenance, and related certification support. Our business contact details are listed as: 996 Weir Street, Claremont, Pretoria 0082, phone +27 61 250 3307, email gerrie@mastersurge.co.za.

2. Information We Collect

We may collect personal information you provide to us directly, including:

your name
phone number
email address
physical address or property location
details about your property or service request
any information you submit through our website contact form, email, or phone call

We may also collect limited technical information when you use our website, such as:

IP address
browser type
device information
pages visited on our website
date and time of your visit

3. How We Use Your Information

We may use your information to:

respond to enquiries
provide quotations
arrange site visits or service appointments
communicate with you about your request
carry out our services
send invoices or related documents
improve our website and customer experience
keep business records
comply with legal or regulatory obligations

4. When We Share Your Information

We do not sell your personal information.

We may share your information only where necessary, including:

with employees or contractors involved in providing our services
with service providers who help us operate our website or business
when required by law
when needed to protect our legal rights

5. Cookies and Website Data

Our website may use cookies or similar tools to help improve website performance, measure traffic, and support marketing activity.

You can choose to disable cookies in your browser settings, although some parts of the website may not function properly.

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.

While we aim to keep your information secure, no website or electronic storage system can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for business, legal, tax, service, or record-keeping purposes.

8. Your Rights

Subject to applicable law, you may request to:

access the personal information we hold about you
correct inaccurate information
ask us to delete information where we are not required to keep it
object to certain uses of your information

To make such a request, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, you can contact:

Mastersurge
+27 61 250 3307
gerrie@mastersurge.co.za