Terms of Service

These Terms of Service govern your use of the Mastersurge website and any enquiry, quotation, or service provided by Mastersurge.

By using this website or requesting our services, you agree to these Terms of Service.

1. About Mastersurge

Mastersurge provides services related to lightning protection, including lightning conductor installation, lightning protection systems, earthing repair, inspections, maintenance, and related certification support.

2. Use of This Website

You agree to use this website only for lawful purposes.

You must not:

use the website in a way that could damage, disable, or interfere with its operation
submit false, misleading, or fraudulent information
attempt to gain unauthorised access to the website or its systems
copy or reuse website content without permission

3. Quotations and Service Requests

Any quote, estimate, or service information provided through the website, email, phone, or other communication is subject to confirmation by Mastersurge.

A quotation does not create a binding agreement until accepted by both parties.

Quotes may be based on the information provided by the customer. If site conditions, measurements, access, materials, safety requirements, or project scope differ from what was originally supplied, pricing and timelines may change.

4. Scope of Work

Mastersurge will provide services based on the agreed scope of work for the specific job.

Any extra work, changes, additions, repairs, delays, or services outside the original scope may result in additional charges.

5. Customer Responsibilities

The customer agrees to:

provide accurate information
provide access to the property or site as required
disclose relevant site conditions, known issues, or safety risks
ensure approvals or permissions are in place where required
make payment according to the agreed terms

6. Service Timing

Any project dates, booking times, or completion estimates are approximate unless otherwise agreed in writing.

Mastersurge will make reasonable efforts to perform services within expected timeframes, but delays may occur due to weather, supplier issues, access restrictions, safety concerns, or other circumstances beyond our control.

7. Payment

Payment terms will be stated in the quote, invoice, or written agreement.

Mastersurge reserves the right to require a deposit before work begins where applicable.

Late payments may result in delays, suspension of work, or additional collection steps where permitted by law.

8. Cancellations and Changes

If a customer wishes to cancel, postpone, or change a booking or project, this must be communicated as soon as possible.

Mastersurge reserves the right to charge for work already completed, materials already ordered, time already allocated, or costs already incurred.

9. Certification and Compliance

Where certification, inspections, or related documentation form part of the agreed service, Mastersurge will provide this according to the scope of work agreed with the customer.

10. Warranties and Liability

Mastersurge will perform its services with reasonable care and skill.

To the fullest extent permitted by law:

Mastersurge is not liable for indirect, incidental, or consequential loss
Mastersurge is not liable for loss caused by incorrect information supplied by the customer
Mastersurge is not liable for delays or failure caused by events beyond its reasonable control
total liability, where it applies, will be limited to the value of the services supplied, unless the law requires otherwise

Nothing in these terms excludes any rights that cannot legally be excluded.

11. Website Content Disclaimer

The content on this website is provided for general information only. While we aim to keep information accurate and up to date, we do not guarantee that all website content is complete, current, or error-free.

12. Intellectual Property

All content on this website, including text, design, graphics, logos, and layout, belongs to Mastersurge or is used with permission. You may not reproduce or distribute website content without prior written consent.

13. Privacy

Use of this website is also subject to our Privacy Policy.

14. Changes to These Terms

Mastersurge may update these Terms of Service from time to time. The latest version will always appear on this page.

15. Governing Law

These Terms of Service are governed by the laws of South Africa.

16. Contact Details

Mastersurge
+27 61 250 3307
gerrie@mastersurge.co.za